1. About orders
2. Payment
3.Returns and Exchanges
4. Email Troubles
5. About delivery
6. About the Product
7. Membership
8.Other Frequently Asked Questions
About GEEK ART STORE Membership (Free)
If you register as a member before shopping, you can avoid the trouble of having to enter your delivery address every time you shop. Before registering as a member, please be sure to read and agree to the " Privacy Policy ".
1. About orders
Q. How can I change my order?
A. We cannot accept any changes to your order after it has been confirmed. Thank you for your understanding.
Q. About canceling an order
A. Once an order has been completed, it cannot be cancelled.
Q. About bundling products
A. We cannot ship additional items together from separate orders.
Q: About gift wrapping
A. Our online store does not offer gift wrapping services.
2. Payment
Q. About payment methods
A. [Credit card/bank transfer (prepayment)] is available.
- Credit cards: VISA / MASTER / JCB / AMEX
- Bank transfer: Bank transfer fees are borne by the customer
3. Returns and Exchanges
Q. About returning and exchanging products
A. We cannot accept returns or exchanges for reasons of customer convenience, but if there is a defect in the product, please contact us within 7 days.
■Examples of applicable products:
- Damaged or soiled items
- Different product from the order
4. Email Troubles
Q: What if I don't receive an email?
A. Please check your domain rejection settings.
Q. How can I change my email address?
A. Please contact us using the inquiry form.
5. Delivery
Q. About delivery companies
A. Yamato Transport will be in charge.
Q. About shipping fees
A. It depends on the product. Artworks are cash on delivery, and art goods are 880 yen (tax included).